Terms & Conditions

Please read the Terms and Conditions carefully before using Chakra2Go.com

This document is an electronic record in terms of the Electronic Transactions Act. No 19 of 2006 and rules thereunder as applicable and the amended provisions about electronic records in various statutes as amended by the Electronic Transactions Act No. 19 of 2006.

This electronic record is generated by a computer system and does not require any physical or digital signatures.

The Electronic Transactions Act No. 19 of 2006 is based on the standards established by United Nations Commission on International Trade Law (UNCITRAL) model law on Electronic Commerce (1996) and Model Law on Electronic Signatures (2001).

To facilitate domestic and international electronic commerce by eliminating legal barriers and establishing legal certainty.

To encourage the use of reliable forms of electronic commerce; To facilitate electronic filing of documents with government and to promote efficient delivery of government services utilizing reliable forms of electronic communications and to promote public confidence in the authenticity, integrity, and reliability of data messages and electronic communications. This has ensured that electronic communication is officially and legally accepted as a proper means of communication (emphasis added).

The Act applies to all business and commercial transactions that are electronic, other than those specific areas that have been excluded by Section 23 of the Act, namely, wills or other testamentary dispositions, powers-of-attorney, sale or conveyance of immovable property, trusts (excluding constructive, implied, and resulting trusts), Bills of Exchange, telecommunication licenses, etc.


Welcome to Chakara2Go.com. We are an online marketplace, and these are the terms and conditions governing your access and use of Chkara2Go.com along with its related sub-domains, sites, mobile app, services, and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”).

This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site. This Site Chakra2Go.com is owned and operated by Chakra Enterprise (Private) Limited. Chakra2Go.com and Chakra Enterprise (Private) Limited reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

If you visit or shop at Chakra2Go.com you accept the following conditions, please read them carefully. When you use any current or future service or business including the sharing of your personal information or profile, you will be subject to the guidelines, terms, and agreements “Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

Electronic Communications 

When you visit or shop at Chakra2Go.com or send emails or text, you are essentially communicating with us electronically and will be construed as your consent to receive communications from us electronically. We may communicate with you by e-mail, text message, or by posting notices on this site. You consent that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Chakra2Go.com or the property of our product suppliers, manufacturers, distributors, and affiliates and are protected by laws of the Democratic Socialist Republic of Sri Lanka and international copyright laws.

The compilation of all content on this site is our exclusive property and protected by Sri Lankan and international copyright laws. All software used on this site is the property of Chakra2Go.com or its software suppliers and protected by Sri Lankan and international copyright laws.


Besides, Chakra2Go.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, and trade dress may not be used by you or any third party without the prior written consent of Chakra2Go.com. All other trademarks not owned by Chakra2Go.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Chakra2Go.com.

License and Site Access

Chakra2Go.com grants you a limited license and authorization to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of Chakra2Go.com. This authorization does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express recorded consent of Chakra2Go.com.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information, including images, text, page layout, or form of Chakra2Go.com without the express written consent of Chakra2Go.com. You may not use any meta tags or any other “hidden text” utilizing Chakra2Go.com’s name or trademarks without the express written consent of Chakra2Go.com. Any unauthorized use terminates the permission or authorization granted by Chakra2Go.com.

You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the site so long as the link does not portray Chakra2Go.com or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Chakra2Go.com logo or other graphic or trademark proprietary to Chakra2Go.com as part of the link without the express written permission of Chakra2Go.com.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Chakra2Go.com does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use Chakra2Go.com only with the involvement of a parent or guardian. Chakra2Go.com reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders at any time and at our sole discretion.


By using this website, you are acknowledging that the person receiving a shipment is over the legal age for all items in the shipment. You also agree that any item purchased from Chakra2Go.com is intended for personal consumption and not for resale. If you do not agree with these conditions of use, do not use this site. If you intentionally or unintentionally misrepresent or disregard these rules we reserve the right to prosecute you fully to the extent allowable by law.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of pam.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Chakra2Go.com reserves the right but not the obligation to monitor, remove and/or edit any such content at any time at our sole discretion.

If you do post content or submit material, and unless we indicate otherwise, you grant Chakra2Go.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Chakra2Go.com and sub-licensees the right to use the name that you submit in connection with such content if they choose.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Chakra2Go.com and Chakra Enterprise (Private) Limited and our subsidiaries and affiliates, and each of our respective officers, directors, shareholders, members, managers, employees and agents, for all claims resulting from content you supply. Chakra2Go.com has the right, but not the obligation, to monitor, remove and/or edit any activity or content at any time in its sole discretion. Chakra2Go.com takes no responsibility and assumes no liability for, any content posted by you or any third party.

Product Descriptions

We attempt to be as accurate as possible. However, we do not warrant the product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase is not as described on the site, your sole remedy is to return it in unused condition.


Except where noted otherwise, the Item List Price displayed for products on our site represents the full retail price listed on the product itself. The Item List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any day.

For certain items that are sold by weight, the List Price will represent prices based on the weight of the item selected and placed in an online shopping cart and means the final price charged may vary based on the actual weight of the product shopped. Sale items may reflect the product’s current sale price and product savings will be noted.

For items sold by Chakra2Go.com, we cannot confirm the price of an item until your order is shopped; however, we do NOT charge your credit card until after your order has been shopped. Despite our best efforts, a small number of the items in our online store may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion and without liability, contact you for instructions before completing your order and notify you of any higher price variances, except weighted items.

Online prices reflect the sale price of an item when the order is placed AND for the current week’s sale period, not when the order is scheduled for delivery or pick-up. Sale prices cannot be “locked-in” by ordering before the sale ends unless the order is shopped AND delivered or picked up before the sale end date.

For products that are priced by weight, your shopper will select the items that most closely match the weight you wish to purchase. You will be billed only for the actual amount of product selected. Consequently, the total dollar amount of your order may vary slightly.

Pricing in Overseas Currencies

For products priced in a currency other than Sri Lankan Rupees, is inclusive of all and any exchange rate variations, overseas bank charges, payment gateway commissions, credit card processing fees, and any applicable taxes.


Conveniently pay for your shopping items by Credit Card, Debit Card online at the checkout counter or, choose to pay Cash on Delivery. Some large orders may be subject to bank deposits before shipping.


We deliver to both residents and businesses in Wellawatte and surrounding areas in Colombo south and vicinity. Please see the delivery chart for applicable fees.

We make every effort to call you 15 minutes before delivery and will let you know we are on our way. Someone must be present to receive the order at the gates or the main entrance of your apartment building on the ground floor. Due to the prevailing (COVID-19) situations, we are unable to bring your orders to the doorsteps of your apartment unit.

No Delivery will be left unattended at the customer’s residence or business.

Your order is brought to you by our professional delivery team who are often complimented for their friendliness to go out of the way to make your grocery experience perfect.

Subject to availability of delivery slots, same-day delivery might be available for orders placed before 1.00 p.m. Please note that product images on our website are for illustrative purposes only and may differ from the actual items delivered.

All deliveries are subject to delivery charges as per the current and posted delivery rate chart.

Return & Refunds

We strive to provide you with best-in-class products and services. We take every effort to ensure the quality of the merchandise we deliver is of the highest caliber and meets your expectations. Your complete satisfaction with all items purchased from us is paramount to our organization. However, due to the prevailing situation under COVID-19 watch, and in the interest of the health and safety of consumers and our team members, we will not be accepting any returns or exchanges at the time.

Some exceptions may apply under our sole discretion for selected food items or food products that might not be suitable for consumption. In such unlikely circumstances please contact us immediately and one of our team members will be happy to assist you. We reserve the right to ask you for the original receipt, product tag, and packaging and may decline your request without explanation.

Other Businesses

We provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Chakra2Go.com does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and/or policies, and other terms and/or conditions of use.

Disclaimer of Warranties, Limitation of Liability, and Indemnification

This site and all information, content, materials, products, including software and services included on or otherwise made available to you through this site, are provided by us on an “as is” and “as available” basis unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software), or services included on or otherwise made available to you through this site unless otherwise specified in writing.

You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Chakra2Go.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Chakra2Go.com does not warrant that this site; information, content, materials, products, including software, or services included on or otherwise made available to you through this site; their servers; or electronic communications sent from us or the site are free of viruses or other harmful components.

Chakra2Go.com, and its respective subsidiaries and affiliates, and each such entity’s respective officers, directors, shareholders, members, managers, employees and agents, will not be liable for any damages of any kind, under any legal theory, arising from the use of, or inability to use, this site, any websites linked to it, any content on the site or such other websites or any services or items obtained through the site or such other websites, or from any information, content, materials, products, including software, or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort, including negligence, breach of contract or otherwise, even if foreseeable.

Certain country’s laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

You agree to defend, indemnify and hold harmless Chakra2Go.com, and our respective subsidiaries and affiliates, and each such entity’s respective officers, directors, shareholders, members, managers, employees, and agents, from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of these terms of use or your use of the site, including, without limitation, any use of the site, any websites linked to it, any content on the site or such other websites or any services or items obtained through the site or such other websites, or from any information, content, materials, products, including software, or services included on or otherwise made available to you through this site, other than as expressly authorized in these terms of use.

Applicable Law, Disputes

By visiting Chakra2Go.com, you agree that the National arbitration act, applicable National law, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Chakra2Go.com. In the event a claim proceeds in court rather than by arbitration, you, and we each hereby waive any right to a jury trial. You and we each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Site Policies, Modification, and Severability

Please review our other policies posted on this site. These policies also govern your visit to Chakra2Go.com We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

SMS Terms and Conditions

By entering your cell phone, you certify that A) You are the account holder or B) have the account holder’s permission to do so. Message and Data rates may apply depending on your wireless service plan. Up to one alert per day. You will receive alerts until you choose to opt out of this service by texting to STOP or reply STOP to any of our messages. You may also unsubscribe by clicking the unsubscribe link on this website. Your cell phone number will only be used for providing this service.

Chakra2Go.com – Privacy Policy

In our unwavering commitment to provide an optimal shopping experience, we collect necessary customer information to improve your shopping in the best way possible. In this regard, we want to be as straightforward as possible relating to any information that is gathered & how it is used. If you have any questions or concerns regarding our privacy practices, you can contact us by emailing info@chakra2go.com.

Information Collection and Use

Chakra2Go.com is the sole owner of the information collected on our websites, which includes. We will not sell, share, or rent this information to others in ways different from what is included in this disclosure. Chakra2Go.com may collect information from our users at several different points on our website.


To use services on any of our websites, a user must first register for an account on one of our websites. During registration, a user may be required to give their contact information (such as name, e-mail address, and cellphone number). This information is used to contact the user about the services on our site for which they have expressed interest and is necessary for Chakra2Go.com to provide the services being requested.

It is optional for the user to provide demographic information (such as income level and gender) but is encouraged so we can provide a more personalized experience of our products and services. If we have trouble processing a registration, contact information may be used to reach out to the user.

Log Files

We may use IP addresses, Cookies, phone numbers, and other collected information to analyze trends, administer our sites, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify a person. We may use an outside credit card processing provider to bill users for goods and services.

Disclosure of Information

We may partner with third parties to provide specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services.

We may release your contact and other information to third parties when we believe that such release is reasonably necessary to comply with law or in response to a subpoena, warrants, etc. Our contracts with these service providers do not authorize them to use your data in any way that is outside of the products and services you are requesting from us on this privacy policy.


Our websites may contain links to other sites. Please be aware that Chakra2go.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website(s) only.

Surveys & Contests

From time to time, our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether to disclose this information. Information requested may include contact information (such as name, e-mail, and cell phone number), and demographic information (such as zip code and age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our products and services.

Supplementation of Information

For this website to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from 3rd party sources.

Product and Service Offers, Announcements, and Updates

We may send new members a welcoming email or SMS to verify their enrollment. Established users will occasionally receive information on our products and services through an email newsletter or SMS. We may also send the user site and service announcement updates. These announcements and updates may contain messages from third-party advertisers. We may communicate with the user to provide requested services and concerning issues relating to their account via email or phone.

Corrections or Updates to Personal Information

If a user’s personally identifiable information changes (such as your cell phone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s data provided to us. These requests can be made by a simple email to info@chakra2go.com.

(Last Updated March 05, 2021)